Our business analysts are encouraged to fully understand the customers traffic flows, distribution channels, products, supply chain and all of the associated parties in the process.
By understanding our customers business from the outset, we are better placed to make suitable service proposals, present appropriate tariffs and suggest any cost saving and/or service enhancing solutions.
We do not believe in gaining business on price alone. We believe in long term customer relationships, in adding value to the supply chain and winning business on merit; be it service, price, an innovative solution or preferably all three. The golden questions is “have we provided a benefit?”
Unfortunately, our competitors often find it difficult to cater to individual customer quirks with any degree of consistency. A simple but well thought out Customer Specific Operating Manual agreed between Focus and the client is often all it takes to significantly improve the level of customer satisfaction. This is where Focus scores time and time again.
More complex solutions are often required too. These may include full purchase order management, a bespoke software solution, contracting out of a warehouse operation, establishing more effective EU Distribution channels, implementation of one of the many types of bonded Warehousing, outsourcing a shipping department and so on. We are very experienced at all of this and lots more and our Business Analysts are there to help.
Those customers interested in our Total Freight Management Program (TFM) benefit from logistical and duty expertise as well. TFM focuses on helping to drive costs out of the supply chain in a number of ways; lead time compression, automatic order/vendor consolidation, minimising the landed cost of the goods, improving on time performance, preventing bottle necks, increasing accuracy and quality, synchronising information etc.